Questionnaire Response - Norman Collier (85)

1. What did you use Netbox for?
Browsing the internet
Email
Chat

2. Would you like to see other features on Netbox? If so, please write them in the following space:
I would like to be able chat properly with people and enter words on the screen with my voice rather than that awful text message type thing. I also found the NetBox quite impersonal - the help menu was OK but finding out how to do things did seem very clinical and not very friendly.

3. Did you connect Netbox (plug it all in) by yourself?
Yes - although my son gave me a bit of help.

If you chose 'No', please do not answer question 4 - go straight to question 5.

4. How long did it take to connect Netbox?
1 to 2 hours

5. What things (if any) did you connect to Netbox ?
Web camera

6. If you did connect any of the above, was the input (where you connect it to) difficult to find?
No

7. How easy was the remote control to use?
Difficult

8. Was the remote control?:
Just right

9. Were the buttons with numbers?:
Just right

10. What would you change about the remote control, if anything?
I found the text input very hard to use and although I became used to it by the end of the month I still found it very tedious indeed - I'd much rather type words into the NetBox with a keyboard - or better still with my voice! The remote control was quite intuitive, because it was very similar to my DVD player remote control, but I soon discovered that surfing the web and sending emails was nothing like using a DVD menu!

11. Was the remote control comfortable to use?
Yes

12. Was the main menu (displayed below) easy to understand?
Yes

13. Was the surf the web option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 14 - go straight to question 15.

14. What did you find difficult about the surf the web option?
Entering web addresses and search words with the remote control!

15. Was the writing on the web-pages that you viewed?:
Just right

16. Was the view your email option (displayed below) easy to use?
Yes

If you chose 'Yes', please do not answer question 17 - go straight to question 18.

17. What did you find difficult about the view your email option?

18. Was the chat and socialise option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 19 - go straight to question 20.

19. What did you find difficult about the chat and socialise option?
Again, it was the remote control. I'd much rather chat with people by actually talking to them.

20. How many hours did you use your Netbox over the trial period?
5 to10 hours

21. What did you like about Netbox?
I liked the way it was simple to use and it meant I didn't have to learn how to use a computer in order to surf the web and send emails. It was just easy and straightforward - it was also great being able to see my family on the TV using that web camera thingy!

22. What did you dislike about netbox?
Just the remote control really. It was difficult to move down web pages and it was difficult to enter text. It was also a bit too big - I couldn't fit it in my TV cabinet!

Questionnaire Response - Rebecca Green

1. What did you use Netbox for?
Browsing the internet
Email
Chat

2. Would you like to see other features on Netbox?If so, please write them in the following space:

3. Did you connect Netbox (plug it all in) by yourself?
No

If you chose 'No', please do not answer question 4 - go straight to question 5.

5. What things (if any) did you connect to Netbox ?
I don't know

6. If you did connect an of the above, was the input (where you connect it to) difficult to find?
I don't know

7. How easy was the remote control to use?
OK


8. Was the remote control?:
Just right


9. Were the buttons with numbers?:

Just right
Too close together


10. What would you change about the remote control, if anything?
I would make the shape more comforatble and the buttons easier to use.

11. Was the remote control comfortable to use?
No

12. Was the main menu (displayed below) easy to understand?
Yes

13. Was the surf the web option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 14 - go straight to question 15.

14. What did you find difficult about the surf the web option?
(no answer provided)

15. Was the writing on the web-pages that you viewed?:
Just right


16. Was the view your email option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 17 - go straight to question 18.

17. What did you find difficult about the view your email option?
(no answer provided)

18. Was the chat and socialise option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 19 - go straight to question 20.

19. What did you find difficult about the chat and socialise option?
(no answer provided)

20. How many hours did you use your Netbox over the trial period?
0 to 5 hours

21. What did you like about Netbox?
(no answer provided)
22. What did you dislike about netbox?
The controller made me feel stupid sometimes. I don't like to be made to feel stupid. It is not me that's stupid; it's technology that's stupid!

Questionnaire Response - Derek Wilkins

Derek Wilkins

1. What did you use Netbox for?

• Browsing the internet
• Email
• Shopping
• Chat

2. Would you like to see other features on Netbox?If so, please write them in the following space:

No, I don't think so

3. Did you connect Netbox (plug it all in) by yourself?

• Yes

If you chose 'No', please do not answer question 4 - go straight to question 5.

4. How long did it take to connect netbox?

• More than 30 minutes, but less than an hour

5. What things (if any) did you connect to Netbox ?

• None

6. If you did connect any of the above, was the input (where you connect it to) difficult to find?

• N/A

7. How easy was the remote control to use?

• Difficult

8. Was the remote control?

• Just right

9. Were the buttons with numbers?:

• Just right

10. What would you change about the remote control, if anything?

I would get rid of the number typing system.

11. Was the remote control comfortable to use?

• Yes

12. Was the main menu (displayed below) easy to understand?

• Yes

13. Was the surf the web option (displayed below) easy to use?

• No

If you chose 'Yes', please do not answer question 14 - go straight to question 15.

14. What did you find difficult about the surf the web option?

It was very hard to type the web address that I wanted. In the end I found it easier just to click on the page links.

15. Was the writing on the web-pages that you viewed?:

• Just right

16. Was the view your email option (displayed below) easy to use?

• No

If you chose 'Yes', please do not answer question 17 - go straight to question 18.

17. What did you find difficult about the view your email option?

The same as for using the internet. If it was easier to type, then it would be easier to use.

18. Was the chat and socialise option (displayed below) easy to use?

• No

If you chose 'Yes', please do not answer question 19 - go straight to question 20.

19. What did you find difficult about the chat and socialise option?

See 14 and 17.

20. How many hours did you use your Netbox over the trial period?

• 5 to 10 hours

21. What did you like about Netbox?

I liked the fact that I could access the internet while sitting in front of the tv. I quite enjoyed using amazon to buy a book and will do more internet shopping from now on. I liked the way it displayed web pages differently than my computer does.

22. What did you dislike about netbox?

I didn't like the shape, size or colour of the box. It didn't fit under my tv and the colours did not match my tv and dvd player. I thought the remote control was hard to use and it was hard to type out website addresses. I didn't like the way I had to move the cursor around the screen - it just didn't feel natural and I had to concentrate to do it. I didn't like the menu either and so I didn't really use this alot.

Questionnaire Response - Maureen Smith, 75

1. What did you use Netbox for?
Browsing the internet
Email
Chat

2. Would you like to see other features on Netbox?If so, please write them in the following space:
I don't know

3. Did you connect Netbox (plug it all in) by yourself?
No

If you chose 'No', please do not answer question 4 - go straight to question 5.

5. What things (if any) did you connect to Netbox ?
I don't know

6. If you did connect an of the above, was the input (where you connect it to) difficult to find?
I don't know

7. How easy was the remote control to use?
Difficult

8. Was the remote control?:
I'm not sure

9. Were the buttons with numbers?:
Just right

10. What would you change about the remote control, if anything?
I'd make it easier to hold and use.

11. Was the remote control comfortable to use?
No

12. Was the main menu (displayed below) easy to understand?
Yes

13. Was the surf the web option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 14 - go straight to question 15.

14. What did you find difficult about the surf the web option?
It was difficult to use the keys to put words on the screen. I didn't know how to get to some letters of the alphabet.

15. Was the writing on the web-pages that you viewed?:
Just right

16. Was the view your email option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 17 - go straight to question 18.

17. What did you find difficult about the view your email option?
Like the other thing above, it was difficult to use the keys to put words on the screen. I didn't know how to get to some letters of the alphabet.

18. Was the chat and socialise option (displayed below) easy to use?
No

If you chose 'Yes', please do not answer question 19 - go straight to question 20.

19. What did you find difficult about the chat and socialise option?
The same thing as the other things above. I didn't know how to type words on the screen. Using the arrow buttons was easy though.

20. How many hours did you use your Netbox over the trial period?
0 to 5 hours

21. What did you like about Netbox?
The email, chat and internet are things I would like to use. It would be nice to email my family and chat to them sometimes (maybe with this internet webcam thing).The remote control arrow buttons are like my TV remote, so these are easy to use.

22. What did you dislike about netbox?
I wasn't sure how to use the remote control to put words on the screen. This was very difficult to do.

Questionnaire

This questionnaire is the result of addressing the flaws identified in the prototype questionnaire. The rationale/objectives behind the design of this questionnaire have been outlined in a previous post. The questionnaire consists of open and closed questions and aids the recall of participants by utilising pictures of Netbox menus as a memory aid. The questionnaire consists of 5 pages. Click on an individual picture to enlarge it.

Prototype Questionnaire Refinement

As outlined in the 'prototype questionnaire' post, the purpose of our prototype was to act as a template. It allowed use to define the objectives of the questionnaire (so that we could formulate questions that would elicit useful repsonses) but also helped us to understand the capabilities of the questionnaire format. Upon reflection, we envisaged how each persona may respond to the prototype and came to the following conclusions:

• The language of the questions needs to be better-targeted to our target personas (some of the questions had been written in language that was familiar to us but may not be to all of our respondents)


• Questions depend on accurate recall of information that may be difficult to recall


• There was little room for providing qualitative responses


• Many "don't know" options had not been included, which we felt risked the possibility of respondents providing false answers to questions


• We wished to give further consideration to the type of questions we would employ (open/closed etc) and how we could benefit from them

STILL IN DRAFT FORMAT

Prototype Questionnaire

Why a Questionnaire?

Our objectives (see below for further details) are to obtain feedback that will help us identify any potential problems or User issues.We decided to utilise a questionnaire at this stage since it would be easy to administer and provide participants with the opportunity to respond honestly (as they would not be required to provide details such as name, age etc). The questionnaire does not represent the finished article, rather a collection of the initial questions we wish to ask and the methods we would use. This generated the following:

To enlarge each page of the questionnaire,simply click on the image

Objectives

Naturally, we do not wish to waste both ours and the participants time by asking questions that are superficial and of no real benefit (in terms of supplying information that will aid the design process). Since our prototype product has several key areas of design (functionality, hardware, and software), it is vital that we identify and obtain specific information about each of these aspects.

1. Functionality

Identify the Netbox features that people use more than others, or ones that are absent and should be considered for inclusion.

Identify aspects that users like (we feel the product should be enjoyable to use)

Identify aspects that users dislike

2. Hardware

Ascertain whether users can connect Netbox without assistance and, if so, how long this takes

Ascertain whether users can connect a peripheral device to Netbox

Identify possible problems with the remote control:

• Is the size manageable?
• Are the buttons the correct size?

3. Software

Identify aspects of the display that may require refinement

Establish whether information is easy to find

Establish whether Menu system can be naviagated with ease